Privacy Policy

PRIVACY POLICY & NOTICE OF PRIVACY PRACTICES (HIPAA)

Effective Date: January 14, 2026

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

1. OUR PLEDGE REGARDING HEALTH INFORMATION

Promise Pharmacy LLC understands that health information about you and your health is personal. We are committed to protecting medical information about you. We create a record of the care and services you receive at the pharmacy to provide you with quality care and to comply with certain legal requirements.

2. HOW WE MAY USE AND DISCLOSE YOUR PHI

We may use and disclose your Protected Health Information (PHI) for the following purposes:

For Treatment: We may use PHI to provide, coordinate, or manage your health care. For example, we may disclose PHI to your prescribing physician to clarify a prescription order.
For Payment: We may use and disclose PHI so that the pharmacy services you receive may be billed to and payment may be collected from you, an insurance company, or a third party.
For Health Care Operations: We may use PHI to run the pharmacy and make sure that all of our patients receive quality care. For example, we may use PHI to review our treatment and services and to evaluate the performance of our staff.

3. OTHER PERMISSIBLE USES AND DISCLOSURES

As Required by Law: We will disclose PHI when required to do so by federal, state, or local law.
Public Health Risks: We may disclose PHI for public health activities, such as preventing or controlling disease or reporting adverse reactions to medications.
Lawsuits and Disputes: If you are involved in a lawsuit or a dispute, we may disclose PHI in response to a court or administrative order.

4. YOUR RIGHTS REGARDING YOUR PHI

Under HIPAA, you have the following rights regarding the health information we maintain about you:

Right to Inspect and Copy: You have the right to inspect and copy PHI that may be used to make decisions about your care.
Right to Amend: If you feel that PHI we have about you is incorrect or incomplete, you may ask us to amend the information.
Right to an Accounting of Disclosures: You have the right to request a list of the disclosures we made of PHI about you for purposes other than treatment, payment, and health care operations.
Right to Request Restrictions: You have the right to request a restriction or limitation on the PHI we use or disclose about you for treatment, payment, or health care operations.

5. CHANGES TO THIS NOTICE

Promise Pharmacy LLC reserves the right to change this notice. We reserve the right to make the revised or changed notice effective for health information we already have about you as well as any information we receive in the future.

6. COMPLAINTS

If you believe your privacy rights have been violated, you may file a complaint with Promise Pharmacy LLC or with the Secretary of the Department of Health and Human Services. All complaints must be submitted in writing. You will not be penalized for filing a complaint.