Telehealth
A credentialed 503A account for telehealth companies and digital clinics in Worcester. Five-day compounding, then about 2–4 business days in transit. Census: 207,621 (U.S. Census Bureau, Vintage 2023 population estimates).
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Promise Pharmacy is a 503A compounding pharmacy in Palm Harbor, Florida. It prepares patient-specific compounded medications and ships them to licensed providers in Worcester, MA — Worcester is a mid-size city of about 207,621 residents in Worcester County (U.S. Census Bureau, Vintage 2023 population estimates). Typical transit after dispatch is 2–4 business days. There is no Worcester storefront.
Service area — shipping, not a storefront
Providers in Worcester can discuss patient-specific strengths, dosage forms, and availability for compounded medications with our compounding team.
Worcester has about 207,621 residents in Worcester County (U.S. Census Bureau, Vintage 2023 population estimates). We ship here as its own destination. Typical transit after dispatch is 2–4 business days.
We do not operate a compounding bench in Worcester. Promise Pharmacy is a 503A pharmacy at 31818 US Hwy 19 N, Palm Harbor, FL 34684. Patient-specific compounds for Worcester are prepared there, then shipped to the clinic or the patient named on the prescription. Local walk-in service and pickup are not available in Worcester.
Amy Patel, RPh, our COO, has more than 25 years in sterile compounding. Clinical questions from Worcester accounts go to our compounding team in Palm Harbor.
Worcester is a mid-size city of about 207,621 residents in Worcester County (U.S. Census Bureau, Vintage 2023 population estimates). Telehealth companies and digital clinics here usually need two ship-to patterns: the suite, and the patient who never comes in. We do both on the same account.
From Palm Harbor, Florida to Worcester, typical ground after dispatch is 2–4 business days. Refrigerated preparations for compounded medications ship in insulated packaging with season-appropriate cold packs.
Every tested batch has a Certificate of Analysis in the provider portal. If a Worcester medical director wants the COA on file before the first patient injection, that is a normal request, not a special favor.
Federal compounding authority for what we do is 503A of the FD&C Act (21 U.S.C. § 353a): a licensed pharmacy, a patient-specific prescription, USP compounding standards. State permission to land the package in Worcester sits with the Massachusetts Board of Registration in Pharmacy.
Massachusetts has broad telehealth prescribing parity compared with many states, which is why video-first telehealth companies and digital clinics in Worcester are a normal account type for us. Controlled substances are still federal: testosterone remains Schedule III, and state telehealth laws do not waive Ryan Haight requirements. For the underlying 503A vs 503B split, we keep a longer explainer on 503A vs 503B compounding.
Ordering
Active Massachusetts prescribing license (and DEA if you will order controlled substances). Approval is typically within 48 hours — not instant.
Every 503A compound requires a patient-specific prescription in the portal.
Five business days on the Palm Harbor bench, with third-party testing on lots that require it.
Clinic or patient address. Typical transit 2–4 business days. Refrigerated compounds go insulated.
How this actually differs
This is a shipping 503A relationship with a Florida pharmacy — not a Worcester storefront comparison.
| Promise Pharmacy (503A) | Commercial / retail | |
|---|---|---|
| Worcester transit & packaging | From Palm Harbor; typical 2–4 business days; insulated when the compound needs it | Local pickup or a chain that may not compound this Rx |
| Account model | Credentialed provider account + named manager | Retail profile or PBM network |
| Dosing | Written to the prescription, including custom strengths | Fixed commercial SKUs |
| Quality documentation | Third-party testing; COA in the portal | Manufacturer COA |
| Ship-to | Clinic or patient in Worcester | Retail counter or mail-order PBM rules |
| What is being filled | Patient-specific 503A compound | Manufacturer stock bottle |
Questions we actually get
Massachusetts compounding
These are separate programs on the same 503A account — still shipped from Palm Harbor, still not a Worcester storefront.