Telehealth Integration
A pharmacy that can fill Rxs but cannot talk to the platform — that’s why Dearborn clinics call. We compound compounded medications patient-by-patient and ship from Florida.
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Ordering compounded medications in Dearborn is a shipping relationship with a Florida 503A pharmacy. Dearborn is a mid-size city of about 105,811 residents in Wayne County (U.S. Census Bureau, Vintage 2023 population estimates). The Michigan Board of Pharmacy is the state regulator we answer to on nonresident shipments into Michigan.
Service area — shipping, not a storefront
We support Dearborn clinics with patient-specific compounded medications ordered through e-prescribing and API workflows, prepared at our 503A pharmacy and shipped to Wayne County.
Dearborn (105,811 in Wayne County, U.S. Census Bureau, Vintage 2023 population estimates) loses winter days to weather. An unattended porch is a worse destination than a staffed suite when the compound is temperature-sensitive. Typical transit is 2–4 business days.
We do not operate a compounding bench in Dearborn. Promise Pharmacy is a 503A pharmacy at 31818 US Hwy 19 N, Palm Harbor, FL 34684. Patient-specific compounds for Dearborn are prepared there, then shipped to the clinic or the patient named on the prescription. Local walk-in service and pickup are not available in Dearborn.
Amy Patel, RPh, our COO, has more than 25 years in sterile compounding. Clinical questions from Dearborn accounts go to our compounding team in Palm Harbor.
Dearborn is in Wayne County. We ship patient-specific compounds to clinics and patients in Dearborn.
Every tested batch has a Certificate of Analysis in the provider portal. If a Dearborn medical director wants the COA on file before the first patient injection, that is a normal request, not a special favor.
Winter in Michigan delays trucks and freezes doorsteps. Refrigerated preparations for compounded medications ship in insulated packaging with season-appropriate cold packs. If a Dearborn clinic would rather take delivery at the suite than leave a carton on a stoop over a weekend, we ship to the suite. Typical transit after dispatch is 2–4 business days.
Michigan has broad telehealth prescribing parity compared with many states, which is why video-first digital health engineering and operations teams in Dearborn are a normal account type for us. Controlled substances are still federal: testosterone remains Schedule III, and state telehealth laws do not waive Ryan Haight requirements. For the underlying 503A vs 503B split, we keep a longer explainer on 503A vs 503B compounding.
Michigan permits licensed nonresident pharmacies to ship compounded prescriptions and has a large healthcare provider workforce. Verify a pharmacy license on the Michigan Board of Pharmacy site for current licensure information.
How this actually differs
This is a shipping 503A relationship with a Florida pharmacy — not a Dearborn storefront comparison.
| Promise Pharmacy (503A) | Commercial / retail | |
|---|---|---|
| Where it is made | Palm Harbor, FL compounding bench | Factory + wholesaler |
| Dosing | Written to the prescription, including custom strengths | Fixed commercial SKUs |
| Dearborn transit & packaging | From Palm Harbor; typical 2–4 business days; insulated when the compound needs it | Local pickup or a chain that may not compound this Rx |
| Ship-to | Clinic or patient in Dearborn | Retail counter or mail-order PBM rules |
| Quality documentation | Third-party testing; COA in the portal | Manufacturer COA |
| Account model | Credentialed provider account + named manager | Retail profile or PBM network |
Ordering
Active Michigan prescribing license (and DEA if you will order controlled substances). Approval is typically within 48 hours — not instant.
Every 503A compound requires a patient-specific prescription in the portal.
Five business days on the Palm Harbor bench, with third-party testing on lots that require it.
Clinic or patient address. Typical transit 2–4 business days. Refrigerated compounds go insulated.
Questions we actually get
Michigan compounding
These are separate programs on the same 503A account — still shipped from Palm Harbor, still not a Dearborn storefront.