Telehealth
A 503A partner that cannot do DTC, white-label, and 42-state coverage in one account — that’s why Sunrise clinics call. We compound telehealth fulfillment patient-by-patient and ship from Florida.
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Ordering telehealth fulfillment in Sunrise is a shipping relationship with a Florida 503A pharmacy. Sunrise is a mid-size city of about 96,808 residents in Broward County (U.S. Census Bureau, Vintage 2023 population estimates). The Florida Board of Pharmacy is the state regulator we answer to on nonresident shipments into Florida.
Service area — shipping, not a storefront
Most Sunrise clinics that call us are not shopping for a second storefront. They already have a protocol. What they do not have is a 503A bench that will compound direct-to-patient compounding across GLP-1, hormones, sexual health, and wellness for the patient on the Rx and get it to Broward County without turning into a shortage story.
Sunrise in Broward County (96,808 residents, U.S. Census Bureau, Vintage 2023 population estimates) combines heat and humidity. Refrigerated compounds into this city need insulated packaging even when the drive from Florida is short.
USP chapters 795, 797, and 800 are the compounding standards we work to — not a slogan. Sterile work is a 797 problem; hazardous handling is an 800 problem. The Florida Board of Pharmacy can tell you how Florida expects a nonresident pharmacy to document that.
Federal compounding authority for what we do is 503A of the FD&C Act (21 U.S.C. § 353a): a licensed pharmacy, a patient-specific prescription, USP compounding standards. State permission to land the package in Sunrise sits with the Florida Board of Pharmacy.
Standard compounding time is five business days. After that, Sunrise should plan on 1–2 business days in transit. If your protocol cannot survive that clock, say so on the onboarding call — expedite exists, magic does not.
Every tested batch has a Certificate of Analysis in the provider portal. If a Sunrise medical director wants the COA on file before the first patient injection, that is a normal request, not a special favor.
Independent clinics, multi-site groups, and telehealth programs in Sunrise all write telehealth fulfillment differently. The compounding constraint is the same: one patient, one prescription, one labeled package — not a crate of stock bottles for the fridge.
We do not operate a compounding bench in Sunrise. Promise Pharmacy is a 503A pharmacy at 31818 US Hwy 19 N, Palm Harbor, FL 34684. Patient-specific telehealth fulfillment for Sunrise are prepared there, then shipped to the clinic or the patient named on the prescription. If you need a walk-in window on Broward County streets, we are the wrong vendor — and we would rather say that than pretend otherwise.
Credentialing is not a formality. We check an active Florida-recognized prescribing license (MD, DO, NP, PA, or equivalent) before the account orders telehealth fulfillment. Testosterone and other controlled substances also need DEA registration.
Ordering
Active Florida prescribing license (and DEA if you will order controlled substances). Approval is typically within 48 hours — not instant.
Telehealth fulfillment are 503A. Each patient needs their own prescription in the portal.
Five business days on the Palm Harbor bench, with third-party testing on lots that require it.
Clinic or patient address. Typical transit 1–2 business days. Refrigerated compounds go insulated.
How this actually differs
This is a shipping 503A relationship with a Florida pharmacy — not a Sunrise storefront comparison.
| Promise Pharmacy (503A) | Commercial / retail | |
|---|---|---|
| What is being filled | Patient-specific 503A compound | Manufacturer stock bottle |
| Account model | Credentialed provider account + named manager | Retail profile or PBM network |
| Sunrise transit & packaging | From Palm Harbor; typical 1–2 business days; insulated when the compound needs it | Local pickup or a chain that may not compound this Rx |
| Ship-to | Clinic or patient in Sunrise | Retail counter or mail-order PBM rules |
| Dosing | Written to the prescription, including custom strengths | Fixed commercial SKUs |
| Quality documentation | Third-party testing; COA in the portal | Manufacturer CoA, not yours to pull per patient |
Questions we actually get
Florida compounding
These are separate programs on the same 503A account — still shipped from Palm Harbor, still not a Sunrise storefront.